Autorzy: Zherald Ametlli - QA Team Leader, Agnieszka Milecka - Marketing Manager
ServiceNow Orlando release offers the next round of enhancements to:
and the earlier existing features like:
With every release ServiceNow moves toward innovation and better products, with the main focus put on continuous improvement of organizations and value brought to the customers. Since New York (read more about the New York release here), there have been many new features introduced such as mobile app and business-specific apps. Always with user experience at the center of attention.
The features included, like Guided Application Creator or Now Mobile, are very helpful in everyday SDLC, from developers’ perspective. Another nice feature introduced in the New York release was Dynamic Translation. It enables users to integrate with any translation provider (e.g. Google translator), and then dynamically use it to translate texts.
The Orlando release is expected to get a wider access in March. Except enhancements and improvements of the existing features, it introduces a range of new features.
Agile development has been enhanced with a Scrum Program. A SCRUM Program is a tool used to plan and track the work of your team, compare workloads, manage dependencies and more. It includes also quick start tests for Agile Development, which are a collection of tests for agile to speed up the process. What’s more, Agile Development 2.0. covers also Performance Analytics content pack.
Application Portfolio Management (APM) is a tool that allows users and organizations to better manage the application inventory, provide business context and determine the business value of each app. The New features added in Orlando:
As for ITSM, the need for improvements is higher. The ITSM suite is one of the most commonly used suites in many organizations. Some of the enhancements added in the new release:
ServiceNow offers Natural Language Understanding (NLU) to make the platform understands and answers user’s intent. To increase efficiency in understanding the intent, ServiceNow Orlando brings a number of new features like:
Predictive Intelligence (PI):
The ServiceNow Platform mobile app in the Orlando release encourages better mobility of services, while offering intuitive user experience. Now it includes a range of tools to:
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